OK, so the title isn’t entirely accurate. I do enjoy the game of politics. I enjoy watching the strategy, one side fighting the other. One side making an attack, and then feigning surprise when the attack backfires. I have to admit that it is kind of entertaining.
However, it is also a fact that it affects us in our every day life, and this includes in hiring. President Trump announced that there would be a crackdown on deportation. It remains to be seen exactly what that means, but one thing we can be sure of, deportation is in the center of the political stage right now.
IF you are a business that uses a temp company, DO NOT hesitate to ask if your agency uses E-Verify for EVERY new employee. You do not want to be a part of any unpleasantry should something happen. A reputable agency should be able to answer that question easily and quickly!!
I don’t know about you, but I tend to be on the side of not borrowing any trouble. I stay as far away from it as I can. And running E-Verify correctly on every new employee is critical to staying away from trouble!!!
Who knows where this political chaos will end, but in the meantime, don’t get caught in the chaos!!
I have a friend who just bought a house, and man is he excited. He is a single guy, and it is a small 2 bedroom house, with an unfinished basement. And, to say it is a “fixer-upper” would be an understatement.
As best I remember, the basement needed to be fixed so it wouldn’t leak, part of the wiring needed to be redone, the paneling in the basement needed to come down, the toilet in the basement needed to be fixed, and so did the sink, the sump pump needed to be put on its own circuit, as did the furnace, the toilet in the bathroom leaked, the water pressure in the kitchen wasn’t very good, the kitchen sink leaked, and the wall unit for the air conditioner needed reinforcement. That’s just what I can remember off the top of my head. I know there was A LOT more. But, he was so excited about this project.
I stopped by to see him the other day, and he showed me all his progress. It was, to say the least, remarkable. He has done a LOT. But, it seems like each thing he has started, he has found 2 more things that need to be fixed, from minor things, like re-hanging closet doors, to major re-working of electrical lines. Fortunately, he is good at this stuff and is doing a great job. But what impresses me most is his attitude.
You see, here in the KC area we have gotten A LOT of rain, and he thought he had the basement leak fixed. In fact when I was there, he was showing me how dry it was. Well, a couple of days later we had a STORM that came hard. And, guess what, it wasn’t. There was still a place that it leaked. I expected him to be pretty discouraged. Why? Well, because I would have been. All this work, and it still leaks.
But what surprised me most was his text to me.
I figured there was an area that might need more sealing…This amount of rain is a fantastic way to figure that out before I finish the basement. Plus, the water helps me get the mud off the floor, so that’s a positive. And, there is nothing there now that it can damage. Plus, it might help loosen the glue on some old floor tiles.
He went on to tell me that how this really helped him find the leak. So, I am sitting here reading his text, thinking to myself how discouraged I would be, and yet my friend is all excited, because now he found his leak, and can finish his basement.
How do you approach your job. Do mistakes, failures, missteps, mishaps, and oopsies discourage you, or do they help you see what you need to work on, so you can improve. May be all be more like the employees who see mistakes nd unfortunate circumstances for what they really are, guides to help us improve, not indicators of failure!!!
Well, the most obvious answer is the paycheck. I get it. I think if we were all honest, that’s the biggest reason we work. Take away the pay, and the motivation goes down. But, is there another reason your employees work?
Do your employees get the big picture of what you do? Do they understand that you are not just a manufacturer, or a warehouse, or a retail store, or a service? In other words, do they know what their real job is?
Not very long ago, my youngest daughter worked as a volunteer at a conference. There were actually 2 conferences going on simultaneously. The first was a conference for parents. The second was a conference for the kids, so the parents could go to their conference. She worked in the Children’s Conference. Her job was a “runner”, running errands, taking kids to the bathroom, running things from one side of the room to the other, escorting kids when they needed to go somewhere, basically, she did whatever needed to be done. But, when you asked her (at least some of the time), what her job was, she would tell you that she was, “Helping take care of the kids so they parents could enjoy the conference.”
She wasn’t just a runner, she had a mission and a purpose. Her job was IMPORTANT!! She was helping a LOT of people, and she knew it!! What is your job? Do you make widgets, or do you work to make people’s lives easier with the things you manufacture? Are you a plumber, or do you make people’s lives and more pleasant? Do you clean, or do you make a clean environment so people can relax and be rejuvenated? Do you pack products for shipment, or do you help fulfill people’s dreams?
More importantly, do you as an employer convey what your employees really do. In short, do they just turn a screw, or do they understand the part they play in the bigger picture. Good pay can help make good employees. Purpose can help make employees who are FANS!!!
A few years ago I took a short flight from Atlanta, GA to KC. I bought the ticket online, and was dropped off at the airport. I had an interesting thought, and decided to try an experiment. I wanted to see if I could go from Atlanta to Kansas City and not speak to anybody, not have any human interaction. Now, I am by nature a friendly person and I hate the idea of being rude, so I set a couple of rules. First of all, I couldn’t be rude. If someone spoke to me, I had to respond. Secondly, I had to act normal. In other words, I had to be in the crowd. I couldn’t isolate myself. Basically I wanted to see if I could be alone in a group of people.
Well, I got to the airport, and scanned my credit card. My boarding pass printed, I went to my gate, got up when my section was called, nodded to the attendant when my ticket was scanned, and got on the plane. The flight took off. The only time I spoke with anyone was when I answered that I wanted a Coke to drink, and (remember my rule about being rude), I said “Thank you”. That’s it. The plane landed, and I left the airport without speaking a word to anyone.
It seems like transactions without human interaction are becoming commonplace. I can go to Wal-mart and go through the self checkout lane. It is faster, more convenient, and I don’t have to wait in line. I can essentially visit the store without talking to a single person.
There is one exception however. I like to shop at Trader Joes. Not just because of their products, but because I am a person there. If I look the least bit confused, an employee is asking if they can help. As I stand looking at the wine selection, an employee will start a conversation with me, tell me what wines they enjoy, find out my tastes and make suggestions. If I ask if a particular food is good, they will tear the package open and let me try a bite. Not only that, they will remember the next time I visit and ask how I or my guests liked the item. I know several of the folks at Trader Joes, and they ask how I am doing each time I go in. I look forward to checking out at Trader Joes. The cashier will genuinely ask me how I am doing, make a comment on my purchases, telling me how much they enjoy a particular item, or asking me about it so they can try it. They ask if am ready for the weekend, and how my day is going. They are seem truly interested in me. They are passionate about their job, but more importantly, they are passionate about people.
And, you know what? Even if Trader Joes had a self check option, I wouldn’t choose it. I would go through the checkout line and talk to a real person, EVERY SINGLE TIME. Plus, I don’t think I am alone. I think that’s true for a lot of folks.
You see, Automation may be able to do a lot of things more quickly, more efficiently, and maybe, in the long run, more inexpensively. However, automation cannot give me a human being who is truly interested in me, and is passionate about what they do.
There are a lot of conversations going on about what automation will do, what jobs will be affected, who will lose their jobs. And, fact is, automation is coming and is growing. However, I don’t think automation will ever replace those employees who make themselves valuable, who care deeply about their job, who work passionately, who are truly interested in those around them, and who want to do a good job and be skilled at what they do.
In my opinion, that kind of employee will ALWAYS be more valuable than any automation!!!!